Service Policy
Last updated: January 7, 2026
1. Service Overview
At Noble Suiter, we are committed to providing exceptional service for all your business attire needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and tailoring services.
2. Customer Support Services
2.1 Contact Methods
- Email: ask@noblesuiter.com
- Phone: +61297872294
- Address: 54 Scahill St, Campsie NSW 2194, Australia
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM AEST
- Saturday: 10:00 AM - 4:00 PM AEST
- Sunday: Closed
3. Tailoring Services
3.1 Available Services
- Custom suit tailoring
- Alterations and adjustments
- Repairs and restorations
- Style consultations
- Measurement services
- Fabric selection assistance
3.2 Service Timeframes
Standard service times:
- Initial consultation: 1 hour
- Basic alterations: 2-3 business days
- Major alterations: 5-7 business days
- Custom tailoring: 4-6 weeks
4. Warranty Services
4.1 Standard Warranty
All suits purchased from Noble Suiter come with:
- 30-day satisfaction guarantee
- 90-day warranty against manufacturing defects
- Free minor adjustments within 14 days of purchase
4.2 Extended Care
Optional extended care services include:
- 12-month maintenance plan
- Priority alteration service
- Seasonal cleaning and pressing
- Discount on future alterations
5. Custom Services
5.1 Bespoke Tailoring
- Full custom suit creation
- Personal pattern development
- Premium fabric selection
- Multiple fittings
- Style consultation
5.2 Additional Services
- Wedding party coordination
- Corporate wardrobe planning
- Style workshops
- Wardrobe consultation
6. Service Pricing
6.1 Consultation Fees
- Initial consultation: Complimentary
- Style consultation: $100 (credited towards purchase)
- Corporate consultation: By quote
6.2 Alteration Costs
- Basic alterations: $30-80
- Major alterations: $100-250
- Custom work: Quoted per project
7. Quality Assurance
Our commitment to quality includes:
- Professional measurement and fitting
- Multiple fitting sessions as needed
- Final quality inspection
- Satisfaction guarantee
- Follow-up service
8. Service Requests
8.1 How to Request Service
- Contact our team via phone or email
- Schedule an initial consultation
- Receive service assessment
- Approve service quote
- Schedule service appointment
8.2 Required Information
- Contact details
- Service type needed
- Garment details
- Preferred timeline
- Special requirements
9. Service Guarantees
We stand behind our services with:
- 30-day warranty on alterations
- Satisfaction guarantee
- Expert craftsmanship
- Premium materials
- Professional service
10. Updates to Service Policy
Noble Suiter reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team.